Technical Support

Please review the technical information shared below to optimize your webinar experience.

Technical Requirements

Before accessing your webinar, ensure you meet the technical requirements by clicking on the link and testing your system.

Audio

The audio portion of NASFAA web events will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this session, test your system and review the requirements (or ask your IT department) before the program begins.

Browser and Operating System

You must have a high-speed internet connection and a web browser. Most operating systems including the latest versions of Windows 7+, Apple IOS, Mac OS, Android and Ubuntu Linux, as well as the most widely used browsers including Internet Explorer, Mozilla Foxfire, Apple Safari, and Google Chrome are supported. Test your computer to ensure your computer and network connections are properly configured to provide you with the best possible experience.

Connection

Use a wired internet connection for best results.

Pop-up Blockers

All pop-up blockers must be disabled. To disable your pop-up blocker, look under the options or settings on your browser.

Live Event Tips

  • Please allow 15 minutes prior to joining a session to conduct your set-up and testing.
  • Please clear your browser cache, this will ensure you can see the slides advancing.
  • If your slides still are not advancing, refresh the page by hitting F5 on your keyboard. You can also try switching browsers, making sure Flash is enabled, and logging out and back in to the web event.
  • If you are having technical problems, please try closing your pop-up blocker, browser tabs, and any other applications that might be open during this program.
  • If you hear an echo, check to see if you have duplicate copies of this program open. Also try refreshing.
  • All widgets can be moved, resized, or minimized whenever you like.

Support

  • If you were expecting communication from us and did not receive it, please check your junk mail folder. Be sure that NASFAA_do_not_reply@on24event.com and webinars@nasfaa.org are on your safe senders list.
  • See our ON24 Event Help Guide for software requirements and frequently asked questions.
  • Please email webinars@nasfaa.org or use the Q&A widget during the live event.
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